FAQs & Resources

NH Broadband has partnered with Conexon, a company specializing in electric cooperative fiber-to-the home projects like ours. Conexon is working with NH Broadband to design and build the fiber-optic network that will serve our Co-op members and give those living in underserved or unserved areas a fast, reliable internet option.

NH Broadband is building an all-fiber-optic network capable of meeting the long-term needs of both our residential and commercial members. Fiber-optic internet provides the fastest, most reliable internet experience possible. This is because fiber-optic networks transmit data using light waves through cables made of glass fibers instead of electrical signals on copper wires or coaxial cables. Fiber is incredibly fast and allows customers to send (upload) and receive (download) data at the same high speeds, which is important for those who enjoy streaming, gaming, work from home, virtual learning, telehealth or managing a large or small business.

The New Hampshire Electric Co-op’s purpose is to serve our members. It was our members who spearheaded and approved the creation of NH Broadband, a wholly-owned subsidiary of NHEC, to deliver fiber-optic internet to the membership. Construction on the lines began in 2020 and we have since installed thousands of miles of fiber in all or parts of nearly 100 communities. Currently, high-speed service is available to over 40,000 homes in New Hampshire.

We have constructed 1,500 miles of fiber-optic lines across all or parts of more than 20 communities. Our progress continues as we build the infrastructure through NHEC’s service territory. Click on check availability to see if service is available where you live. You can also follow us on Facebook for updates.

Fiber-optic provides the fastest, most reliable internet experience possible. That is because fiber-optic networks transmit data using light waves through cables made of glass fibers instead of using electrical signals on copper wires or coaxial cables. Fiber-optic lines have a far greater capacity for carrying and transmitting data at speeds that are much faster than cable and is immune to interference from electromagnetic noise and weather that can disrupt service provided over copper lines, satellite or cellular networks.

Further, fiber-optic cables have a high capacity for transmitting greater amounts of data at ever faster speeds as technology continues to evolve, meaning it will more than meet the needs of our members for years to come.

All of this translates to a much better experience for our members. It allows them to stream or game without freezing or buffering, transmit large files seamlessly and securely and use multiple devices without compromising speeds or reliability.

If you're currently relying on a national internet service provider (ISP) in New Hampshire, you may be wondering how NH broadband can offer something different or better. Here is a closer look at how NH broadband may differ from your current provider:

Speed and reliability: One of the key differences is the focus on delivering faster and more reliable broadband connections. NH Broadband is deploying a 100% fiber-optic network. Remember fiber is the gold-standard of broadband.

Accessibility: NH broadband initiatives are specifically targeted at reaching underserved and unserved areas, ensuring that all residents have access to high-speed internet, regardless of location. This means that even if your current provider doesn't offer reliable service in your area, NH broadband may be able to fill that gap. Choosing NH Broadband also means you are helping bring the desperately needed, reliable internet to those under- and unserved areas.

Affordability: NH Broadband is committed to making high-speed internet affordable and free of hidden fees or sudden price increases. With NH Broadband, we are not driven to serve shareholders, we are accountable to the mission of the New Hampshire Electric Co-op which is to deliver affordable and reliable electric and broadband services to its members. No other internet service provider in New Hampshire has you at the forefront of their priorities.

Reliability: Reliability is at the core of our service. Our robust network, backed by local technicians and responsive customer support, ensures you can trust your connection. The best internet experience is one that works seamlessly without causing any concern yet remains readily available whenever you need it.

Local: We are a local company, and a wholly-owned subsidiary of New Hampshire Electric Co-op. That means our employees live and work in the communities we serve. Many of us are co-op members and NH Broadband customers ourselves.

So, while it may seem your current internet service provider may be meeting your needs, NH Broadband is poised to take things a step further, providing a faster, more reliable, and only local option for New Hampshire Electric Co-op’s members. 

NH Broadband offers several options to meet the unique needs of its diverse residential and commercial customers. There are no contracts, no gimmicks and no hidden fees or surprise price increases.

Homeowners in our service area can choose from several packages:

• 2 Gigabit (GB) – Ideal for movie streaming, connecting smart appliances, live video sharing and optimum performance for more than 15 smart devices. $99.95 / month.
• 1 Gigabit (GB) – Allows for video streaming, live video calls, online gaming and optimum performance for five to 15 smart devices. $79.95 / month.
• 100 Megabits per second (Mbps) – This basic package supports uninterrupted web browsing, email and can support up to five smart devices. $49.95 / month.

Businesses can benefit from NH Broadband’s services:

• 2 Gigabit (GB) – This option designed for larger businesses supports seamless video conferencing, high-speed operations, online backup and ensures performance of more than 35 smart devices. $199.95 / month.
• 1 Gigabit (GB) – With medium-sized offices in mind this option allows for large file uploading and downloading, video conferencing and supports up to 35 smart devices. $149.95 / month.
• 100 Megabits per second (Mbps) – Perfect for small businesses, this option supports cloud storage, video conferencing, cloud sharing and ensures the performance of up to 15 smart devices. $79.95 / month.

No, the package price advertised is the complete price. There are optional add-ons such as phone, managed Wi-Fi or our Safe & Secure package but they are all optional. There are no contracts, no gimmicks and no hidden fees or surprise price increases.

Our package descriptions should give you an idea of how many devices can be handled in each package. You can easily upgrade or downgrade a package at any time if you find it insufficient. Please contact customer support at info@nhbroadband.com or (866) 431-1928 if you need any assistance.

Over the last year, our network has been up 99.94% of the time.

Yes, you can use your own Wi-Fi router or rent one of ours through a service called “Managed Wi-Fi” to create wireless fiber internet service in your home or business.

No, we are not a cable provider. We are an authorized reseller for DirecTV Stream which operates directly through your fiber internet, without a satellite dish. You can also explore other subscription services that provide a cable-like experience from ROKU, Amazon Fire, AppleTV, HULU Live, YouTube Live, and more.

We do not currently offer seasonal packages.

If you're a member of New Hampshire Electric Co-op and are interested in getting connected to high-speed broadband, there are just a few simple steps you can take to get started:

1. Visit NHBroadband.com and click on check availability.

2. Complete the form presented after checking availability to get on the waitlist.

a. If service is available in your area, we will call to schedule your installation date.

b. If service is not yet available, we will call when it goes live in your area. Joining the waitlist is free and in no way commits you to retaining our services.

3. When completing this form you will be asked to choose your speed. If you are not sure what speed to choose, don’t worry, you can change this at any time. If you still feel unsure, just give us a call and we can advise you based on your specific needs.

4. Can’t check “accept terms and conditions”? If it is not letting you check the box, it is likely because you need to scroll through the terms and conditions to move forward.

5. Click on “verify your information” and you are good to go. No credit card or payment of any kind is required.

We run mainline service on our poles for the entire service area, but home or business installations are only performed after someone schedules their installation.

From the time the service area opens it is about a 10-day lead time for installation.

If your electric service is underground the broadband fiber will typically follow the same path. Therefore, if your electric service is underground generally your fiber will be the same.

There will be a box mounted on the outside of your house and wire is run inside to connect to a small optical network terminal which will plug into the wireless router.

The installer will go over everything with you before they leave your home. They will assist with setting up your Wi-Fi account name and password and make sure everything is running smoothly.

You will receive an email with detailed instructions for setting up your account in the MyBroadbandAccount portal.

If you pay your bill through an electronic bank check or mail your bill yourself, you will need to be aware that your May Bill statement from Conexon will reflect a new Account Number and the address for payments to be mailed to:

Conexon Connect Dept #6494
PO Box 11407 Birmingham, AL
35246-6494

Please take proper action to ensure your bank knows to correct the account number and mailing address if they mail that payment on your behalf. This should avoid any delays in processing your payment.

Yes, in fact, we encourage paperless billing, online payments, and automatic bank debit. Because this process can take up to 30 days to be effective, AutoPay will not work for your first bill, so please plan on making a one-time payment by check, credit card, or another method for your first bill.

Effective with your May dated Bill Statement, you can begin mailing payments to the remittance address listed on that May Bill Statement:
Conexon Connect Dept #6494 PO Box 11407 Birmingham, AL 35246-6494

You will know AutoPay is in effect when you receive a billing statement reflecting the message below, indicating your account is set up to be drafted for payment. Please note our system will never draft an AutoPay if a payment has already been posted for that billing cycle.

You will continue to make payments to Conexon Connect:

Conexon Connect Dept #6494
PO Box 11407
Birmingham, AL 35246-6494

For customer service and billing questions, please call (866) 431-1928.

For Conexon Connect technical or equipment questions, please call (866) 431-7617.

This is a separate bill from your electric. Regulations prevent us from combining the two services on one bill. You can however set up auto pay if you would like or pay online and e-billing.

No, the package price advertised is the complete price. There are optional add-ons such as phone, managed Wi-Fi or our Safe & Secure package but they are all optional. There are no contracts, no gimmicks and no hidden fees or surprise price increases.

NH Broadband allows you to make cash payments at convenient retail locations including CVS, Walgreens, Dollar General, Kroger, and more. Using your MyBroadbandAccount online payment portal, you can select “Cash” as your payment method and select your preferred retail location. It’s simple, fast and available 24/7.

1. Log in to the online payment portal
2. Select “Cash” as your payment method
3. After selecting “Cash,” select your preferred retail location
   A menu will auto-populate with participating retail locations based on your zip code. You can select your preferred location from this list.
4. You will receive a barcode based on your selection
   This unique barcode is sent by text or email, depending on your preference. Barcodes are specific to the customer account and selected retailer and are valid for six hours. If you wish to use a different location or pay at a different time, a new barcode must be generated by revisiting the online payment portal.
5. Present the cashier with your barcode
   While in-store, you can use regular checkout lanes to make your bill payment. Present your unique barcode to the cashier to scan.
6. Complete your payment
   After your barcode is scanned, tell the cashier the amount you would like to pay. The total amount due will be shown with the barcode screen. Please note that “Cash” bill payments can only be completed using cash.

Once paid, the transaction is complete. The cashier will provide you with a receipt that contains the store location, date and time of payment, transaction reference number, and the amount paid.

All payments made using “Cash” post immediately, regardless of when they are paid.